Provide technical and customer assistance to customers, such as orienting them to learning management system, survey system and other computer resources, and resolving common customer problems. Monitor adherence to policies and procedures, such as verifying eligibility for access to systems. Provide reports and transcripts to users and the team as needed. Maintain merges of accounts and uploads of users to the learning management system. Train users in operating equipment. Troubleshoot hardware and software problems and perform basic maintenance and repair of parts and equipment. Analyze, evaluate and diagnose technical problems, report, recommend and document solutions. Collaborate with other departments such as University IT and the IT department at NYU Meyers.